Secretary/Receptionist

Job Summary: Performs general clerical duties for staff and Board of Directors. Duties include answering multi-line telephone, recording appointments, greeting the public, performing data entry, word processing, copying and collating of documents, distributing mail, preparing bulk mail and filing.

Essential Functions:

· Answer telephone and Telecommunication Device for the Deaf; direct callers to the appropriate staff person or accurately record messages for returning calls.

· Greet consumers and visitors to the agency.

· Provide general information to the public on SCIL programs and activities.

· Assemble routine mailings including the bimonthly newsletter and other bulk mailings.

· Maintain files in accordance with appropriate organizational methods; retrieve information from files as required.

· Enter data accurately into the computer, generate simple reports, and prepare basic business correspondence.

· Use computer software applications, including Word, Access, Excel, Microsoft Outlook, and Publisher.

· Operate a variety of office equipment such as copy machines, fax machines, calculators, typewriter, scanner and Brailler.

· Attend regular staff meetings and training opportunities.

· Maintain appropriate level of confidentiality for both written and verbal information.

· Understand and adhere to the Independent Living philosophy.

· Perform other duties as may be deemed necessary and appropriate by the Office Manager and Executive Director.

Skills / Job Knowledge:

· Ability to prioritize and handle a number of job demands at once.

· Have knowledge of modern office practices, Standard English usage, business correspondence format and basic math calculations.

· Type accurately at a rate of approximately 55 words per minute.

· Follow oral and written instructions accurately and efficiently.

· Excellent telephone skills.

· Ability to read, understand and interpret a variety of information.

· Ability to use excellent interpersonal skills to handle a large volume of public contact, including difficult situations, in a pleasant and efficient manner.

· Ability to communicate effectively.

· Excellent organizational skills.

· Ability to set priorities and meet deadlines.

· Ability to work independently.

· Creative problem-solving skills.

· Ability to interact pleasantly, constructively and cooperatively with SCIL staff, consumers, and the public.

· Flexibility in dealing with job functions and schedules.

· Ability to work effectively as part of a team.

· Present an overall professional image.

Education / Experience:

· High school diploma or GED equivalent

· Prior secretarial experience strongly preferred

· Personal experience with disability preferred

Responsibilities:

· Answer multi-line telephone

· Greet consumers and public

· Typing / word processing

· Data entry

· Bulk mail and mail distribution

· Filing

· Copying and collating of documents

· Other related duties as may be assigned

Supervision:

• Supervised by the Office Manager